Be sure to be subscribed to our status page for updates via email: status.schoolspeak.com

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Need assistance?

SchoolSpeak offers four forms of support to meet the needs of our customers.

Review our help site: 


  • Our help site includes webinars, best practices, and how-tos.
  • Use the search function to pinpoint your area of interest
  • Review the Featured Articles for season-specific articles

  • Submit a ticket

    • Email us at schoolspeak-support@communitybrands.com
    • Cases are sent directly to our queue to assist you
    • If your case is urgent, please note URGENT in the subject line.
    • Our response time is within one business day, but usually much sooner
    • Please note that during high volume months of August through October, a reply may take up to two business days.

  • Live Chat

    • Live Chat is available throughout the day and can be accessed via the Chat icon on your menu
    • If we are unavailable or serving other clients you will be prompted with a form to submit a case to us without having to leave Live Chat

  • Schedule a call

    • Have an issue that needs a bit more time? Schedule a call with us.
      • Send an email to our support address above or message us in Live Chat that you would like to schedule a screen share or call.
      • You will receive a response from the support agent that includes an invitation link which allows you to select a time that works best for you and the support agent.

  • Subscribe to our Status Alerts

    • Please sign up for our software status alerts regarding issues or outages. You can sign up and alerts will be sent to your email. Please subscribe here: status.schoolspeak.com