If a family reaches out to your school regarding not receiving emails from you through SchoolSpeak, please ask that they perform the following:

 

1. Junk/Spam folders: Please have them review the Spam or Junk folders for the message. Most email programs will allow you to select an item from the junk/spam folder and mark it valid for receipt.

2. Safe Sender (also known as Whitelisting): Ask the family to add admin@schoolspeak.com as a Safe Sender in their email client.

 

Below is a how-to for the most common clients:

How to whitelist an email address with Gmail

Sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg admin@schoolspeak.com to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
  3. Select all the emails shown.
  4. Click More and then Not spam.

How to whitelist an email address with Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg support@onlinegroups.net) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain of the email you want to whitelist to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists
  • In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
  • In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses

See also Outlook.com’s help on I didn’t receive an email someone sent me.

How to whitelist an email address with Yahoo! Mail

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg admin@schoolspeak.com) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Either
    • enter the domain of the email you want to whitelist in the Sender field, or
    • enter the email address of the online group you want to whitelist in the Recipient field
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again

 

  • Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
  • Create a new filter for each domain or email address you want to whitelist

See also Yahoo! Mail’s help on An email was wrongly filtered as spam.